EXIT 2.0: All your questions answered

5. July 2021. — Author: EXIT

This year, the EXIT festival takes place in particular circumstances, which, as announced, will reflect on the conditions of entry to the festival and the duration of the procedure, all to create the safest conditions possible within the festival space.

The Crisis Response Team of the Republic of Serbia has provided us with written consent for the organization of the festival, given the implementation of a security protocol based on a series of scientific research across Europe, which we will present in detail here so that our festival can be one of the safest meeting places in Serbia.

First of all, we would like to emphasize that WE NEED YOUR HELP and cooperation to avoid crowds and for everyone to enter the festival on time. We are hugely privileged to have the rare opportunity to come together again at the festival we love most, and that is why each of us should do everything in our power to make this year’s complex entry procedure as straightforward as possible.

We have done everything in our power, providing free tests for ticket holders and additional voucher exchange points. The rules stated here have been approved by the Crisis Response Team and are the only way for us to be together again, safe, at our Fortress from 8th to 11th July, and we ask all visitors to read them and adhere to them in detail.

We especially emphasize that the entire process of exchanging vouchers for festival bracelets will be significantly longer compared to previous years, involving more checks and tests than before. Please exchange your vouchers as early as possible (make sure it’s the FIRST THING YOU DO after arriving to Novi Sad). Voucher exchange is available already from 5th July (Monday). Unfortunately, neglecting the processes, conditions, and deadlines listed here can lead to massive crowds and the festival becoming impossible to enter for many visitors.

IMPORTANT: WE CANNOT GUARANTEE ENTRY TO THE FESTIVAL BEFORE THE CLOSING OF THE GATES ON THURSDAY 8TH JULY TO ANYONE WHO DOES NOT EXCHANGE THEIR VOUCHER BY 8:00 PM ON THAT DAY.

Entry protocols are described for each way of entering the festival, with regard to citizenship and the type of ticket purchased.

I am a foreigner, and to enter Serbia, I needed a prescribed document — proof of vaccination or PCR test. I bought a four-day ticket (Regular or VIP GOLD). What should I do?


The four-day voucher needs to be exchanged for a festival wristband. 

You need to show the document you used when entering the country (PCR test not older than 72 hours, proof of vaccination, etc.), voucher, and identification document.

All visitors coming to EXIT from abroad are instructed to inform themselves on the conditions of entry into Serbia from their respective countries, as well as the conditions of return.

You can enter the festival exclusively through the main entrance (by Lovoturs)

I am a foreigner, and to enter Serbia, I needed a prescribed document — proof of vaccination or PCR test. I bought a one-day ticket (Regular or VIP Gold). What should I do?


The one-day ticket allows direct entry to the festival without needing to exchange it for a festival wristband.

The one-day ticket allows direct entry to the festival without needing to exchange it for a festival wristband.

You need to show the document you used when entering the country (PCR test not older than 72 hours, proof of vaccination, etc.), your one-day ticket, and an identification document.

All visitors coming to EXIT from abroad are instructed to inform themselves on the conditions of entry into Serbia from their respective countries, as well as the conditions of return.

You can enter the festival exclusively at Entrance 2 (by the church).

I am a citizen of Bosnia and Herzegovina, Montenegro, North Macedonia, Bulgaria or Hungary and I did not need proof of vaccination or a PCR test to enter Serbia. I bought a four-day ticket (Regular or VIP GOLD). What should I do?


The four-day voucher needs to be exchanged for a festival wristband. Visitors who do not have to show any document or test to enter Serbia, can show a vaccination certificate issued in their country, proof that they have had Covid-19, printed Digital Green Certificate (if they’ve been vaccinated in Serbia), or must perform a rapid antigen test.

As a voucher-holder, EXIT provides you with a free rapid antigen test. To access the test, you’ll need to have a valid four-day voucher and a form of ID. The testing will be performed in Hall 1 of the Novi Sad Fair from Wednesday 7th July to Sunday 11th July, from 10 am to 6 pm. If the result is negative, you will be able to pick up your festival wristband in the same place on Wednesday 7 July and Thursday 8 July by showing your voucher along with an identification document, while starting from Friday 9 July you can do so on other exchange points listed at the bottom of the page.

If you cannot make it to the free testing at the Fair, EXIT has collaborated with Aqualab, Medlab, Jugolab and Biotest and agreed on benefiting prices of testing for EXIT ticket holders. You can find the list of addresses and opening hours of said labs at the bottom of this page.

You can enter the festival exclusively through the main entrance (by Lovoturs).

I am a citizen of Bosnia and Herzegovina, Montenegro, North Macedonia, Bulgaria or Hungary and I did not need proof of vaccination or a PCR test to enter Serbia. I bought a one-day ticket (Regular or VIP Gold). What should I do?


One-day ticket enables a direct entrance to the festival, without an exchange for a festival wristband. Visitors who do not have to show any document or test to enter Serbia, can show a vaccination certificate issued in their country, proof that they have had Covid-19, printed Digital Green Certificate (if they’ve been vaccinated in Serbia), or must perform a rapid antigen test.

As a voucher-holder, EXIT provides you with a free rapid antigen test. To access the test, you’ll need to have a valid four-day voucher and a form of ID. The testing will be performed in Hall 1 of the Novi Sad Fair from Wednesday 7th July to Sunday 11th July, from 10 am to 6 pm. If the result is negative, you will be able to pick up your festival wristband in the same place by showing your voucher along with an identification document.

If you cannot make it to the free testing at the Fair, EXIT has collaborated with Aqualab, Medlab, Jugolab and Biotest and agreed on benefiting prices of testing for EXIT ticket holders. You can find the list of addresses and opening hours of said labs at the bottom of this page.

You can enter the festival exclusively at Entrance 2 (by the church).

I am a citizen of Slovenia and I needed an antigen test to enter Serbia. I bought a four-day ticket (Regular or VIP GOLD). What should I do?


The four-day voucher needs to be exchanged for a festival wristband. Visitors from Slovenia who have to show an antigen test to enter Serbia, can show the same antigen test at a ticket exchange point.

You can enter the festival exclusively through the main entrance (by Lovoturs).

I am a citizen of Slovenia and I needed to show an antigen test to enter Serbia. I bought a one-day ticket (Regular or VIP Gold). What should I do?


One-day ticket enables a direct entrance to the festival, without an exchange for a festival wristband. Visitors who have to show an antigen test to enter Serbia, can show the same antigen test when entering the festival.

You can enter the festival exclusively at Entrance 2 (by the church).

While I am picking up my festival wristband or entering the festival, can I use the digital certificate from my own country if I'm coming from a country which has a bilateral agreement with Serbia?


Visitors coming from countries whose digital certificate is accepted for entering Serbia can also use it for exchanging their ticket for festival wristbands or entering the festival with a one-day ticket.

Currently, Serbia has a bilateral agreement with the following countries:

1. Greece
2. Turkey
3. Hungary
4. United Arab Emirates
5. Czech Republic
6. Slovenia
7. Romania

What exchange points are there, and where are they located?


Exchange points include:

Fortress — near Lovoturs

Working hours:  Tuesday 6th and Wednesday 7th July — from 10:00 am to 8:00 pm
Thursday, 8th July — from 10:00 am to 3:00 am
Friday 9th, Saturday 10th, and Sunday 11th July — from 2:00 pm to 3:00 am

Exchange available to visitors who have purchased tickets and can present:

– Digital Green Certificate
– Negative test from a laboratory that EXIT has collaborated with and agreed on benefiting prices for EXIT ticket holders
– PCR test no older than 72 hours or proof of vaccination (valid for foreign nationals)

City Centre – Trg slobode

Working hours: Monday 5th July — from 4:00 pm to 9:00 pm
Tuesday 6th July and Wednesday 7th July — from noon to 10:00 pm
Thursday, 8th July — from noon to midnight

Exchange available to visitors who have purchased tickets and can present:
– Digital Green Certificate
– Negative test from a laboratory that EXIT has collaborated with and agreed on benefiting prices for EXIT ticket holders
– PCR test no older than 72 hours or proof of vaccination (valid for foreign nationals)

Novi Sad Fair, Hall 1, Hajduk Veljkova 11

Working hours: Wednesday 7th July, Thursday 8th July and Friday 9th — from 10:00 am to 6:00 pm
Saturday 10th  and Sunday 11tth — from 12:00 pm to 9:00 pm
Exchange available to visitors with purchased tickets who have just performed a free antigen test.

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Where is the free testing performed, and how can I access it?


All holders of four-day and one-day tickets from Serbia, Bosnia and Herzegovina, Montenegro, and North Macedonia have the right to free rapid antigen testing, while other foreign citizens are expected to have a negative PCR test that they used to enter Serbia.

To access the test, you need to have a valid four-day voucher or one-day ticket and an identity document. Testing is conducted in Hall 1 of the Novi Sad Fair from Wednesday 7th to Friday 9th July from 10:00 am to 6:00 pm and on Saturday 1oth and Sunday 11th from 12:00 pm to 9:00 pm.

What laboratories has EXIT collaborated with and agreed on benefiting prices for EXIT ticket holders, where are they located, and how much does an antigen test cost?


FREE TESTING AT THE NOVI SAD FAIR IS VALID ONLY FOR TICKET HOLDERS AND ACCREDITED FORTRESS/EXIT EMPLOYEES. VISITORS WITH INVITATIONS DO NOT HAVE THE RIGHT TO FREE TESTING. IF THEY DO NOT HAVE A DIGITAL GREEN CERTIFICATE, THEY CAN PERFORM THEIR TESTS IN LABORATORIES THAT EXIT FESTIVAL HAS COLLABORATED WITH AND AGREED ON BENEFITING PRICES FOR EXIT TICKET HOLDERS, FOR 900 RSD IN AQUALAB, 1500 RSD IN MEDLAB, 1500 RSD IN JUGOLAB OR 15000 RSD IN BIOTEST.

The laboratories that EXIT Festival collaborated with and agreed on benefiting prices for EXIT ticket holders, to perform antigen tests are the following:

Aqualab laboratories throughout Serbia

aqualab.rs

Address in Novi Sad: Hadži Ruvimova 39

A complete list of laboratories can be found at this link.

Working hours: Monday 5th July — Friday 9th July — 7:00 am to 8:00 pm
Saturday 10th July and Sunday 11th July — 7:00 am to 5:00 pm

Price: 900 RSD with an EXIT four-day voucher or one-day ticket.

Medlab

medlab.rs

Address in Novi Sad: Bulevar oslobodjenja 65a, MEDLAB PCR – Testing at discounted prices will take place exclusively at this address.

Working hours: Monday 5th July – Friday 9th July — 7:30 am to 9:00 pm
Saturday 10th and Sunday 11th July — 8:00 am to 9:00 pm

Price: 1.500 RSD with an EXIT four-day voucher or one-day ticket.

Jugolab

jugolab.rs

Address in Novi Sad:

Nikole Pašića 12, Fruškogorska 6, Cara Dušana 67, Bulevar Patrijarha Pavla 20, Preradovićeva 22 (Petrovaradin)

Working hours: Monday 5th July – Friday 9th July — 7:00 am to 9:00 pm
Saturday 10th July — 7:00 am to 9:00 pm
Sunday 11th July — 8:00 am to 9:00 pm

Kraljevića Marka 20, Ložionička 4

Working hours: Monday 5th July – Friday 9th July — 7:00 am to 8:00 pm
Saturday 10th July — 7:00 am to 1:00 pm

Address in Subotica:

Izvorska 30

Working hours: Monday 5 July-Friday 9 July: 07:00 am – 7:00 pm
Saturday 10 July: 07:00 am – 1:00 pm

Address in Batajnica:

Pukovnika Milenka Pavlovića 1

Working hours: Monday 5 July-Friday 9 July: 07:00 am – 3:00 pm
Saturday 10 July: 07:00 am – 1:00 pm

Address in Kać:

Svetosavska 22

Working hours: Monday 5 July-Friday 9 July: 07:30 am – 4:00 pm
Saturday 10 July: 07:30 am – 12:00 pm

Price: 1.500 RSD with an EXIT four-day voucher or one-day ticket. Testing at benefiting prices will be performed at all listed locations.

Biotest

biotest.rs

Address in Novi Sad:

Koste Abraševića 31

Working hours: Monday 5 July-Friday 9 July: 07:00 am – 8:00 pm
Saturday 10 July: 07:00 am – 2:00 pm

Price: 1.500 RSD with an EXIT four-day voucher or one-day ticket.

When leaving Serbia, if I am returning to a country that requires a PCR test, where can I take one?


Below you’ll find a list of public health facilities where you can take a PCR test as a foreign citizen:

Public Health Department in Serbia
Futoška 121
21000 Novi Sad
More info

Nikola Tesla Airport
Aerodrom Beograd 59
11180 Belgrade
More info

Institute of Virology, Vaccines and Sera – Torlak
Vojvode Stepe 458
11000 Belgrade
More info

Institute of Public Health of Serbia – Dr Milan Jovanović Batut
Dr Subotića Starijeg 5
11000 Belgrade
More info

Department of Biocides and Medical Ecology
Trebevićka 16,
110000 Belgrade
More info

Please bear in mind that you can pay for PCR testing only by filling out a payment slip and then taking it to a nearby post office, an exchange office, bank etc. Below find an example of a filled out payment slip:

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FAQ


Conditions when entering Serbia
Conditions for entering Serbia are divided into three groups and depending on the country you come from, they can be:

a) free entry
b) PCR test
c) PCR test or vaccination certificate

Day by day, Serbia is liberating the conditions of entry for more and more countries, and you can find precise information about the status and conditions of your country on the official website of the Ministry of Foreign Affairs.

If you’re coming to EXIT from a city outside of Serbia, you can also rely on Clooes app. It will help you track all information and news regarding any travel restrictions and regulations. Simply select a route you’re taking and discover all possibilities!

More Covid–related info could be found on these links:

Serbia – info
Government of Serbia
Foreign travel advice
Ministry of Foreign Affairs
Clooes – Conditions for entering Serbia

If you have further questions, please also read our detailed FAQ below:

What protection measures will be present at the festival?
EXIT, together with other major Serbian festivals, has developed protocols in line with the latest scientific studies conducted at several European test events that have shown that in the event of restrictions on admission to concerts and festivals to those vaccinated, who have undergone Covid-19, or who show a negative result on the kovid test, the risk of spreading the infection is almost negligible. The protocol, with the positive opinion of the Institute for Public Health of Belgrade and key epidemiologists involved in the work of the Crisis Response Team on behalf of the city of Belgrade and Novi Sad, was submitted to the Government of Serbia for approval. This document will make festivals and concerts the safest places in Serbia, far safer than other gathering places that do not have these restrictions.

What if I get stuck in Serbia with a positive test? Can you help me somehow?
If such an unpleasant situation occurs, we will help you as much as possible.

In order to get current and relevant information regarding travel measures, please contact authorities in your home country.

What if I already bought a ticket for EXIT for the 2020 edition?
All EXIT 2020 tickets are automatically valid for 2021 festival (unless refunded).

What happens if I can’t take part in the event due to epidemical reasons?
If you can’t take part in this year’s event due to epidemical reasons (see exact definition below), you have the possibility to change your ticket(s) to 2022 EXIT ticket(s). This includes all tickets, (entry, camping, lockers). This ticket exchange is only possible at latest until 1 July 2021 via an official request sent to your ticket retailer (including clear reasoning). The retailer will inform you about the decision within 5 days after receiving your request.

Definition of “epidemical reasons”:
– border between your country and Serbia is closed
– travelling to Serbia would result in quarantine after returning home (even if you take the PCR test)
– travelling to Serbia for touristic reasons would result in a financial penalty after returning home (even if you take the PCR test)
– you’re tested positive before entering Serbia and can’t enter the country

PLEASE NOTE: Having to take a Covid test to enter Serbia (or returning to the country of origin) in itself DOES NOT qualify as an “epidemical reason”.

Can I sell my ticket?
The re-sale of any ticket(s) purchased through our website is prohibited, only the named ticket holder can redeem that ticket. Tickets found in the possession of anyone but the named ticket holder will become void without a refund issued.

I won the ticket as a prize through a competition. What should I do?
If you won a ticket through a competition or at an event, you are not eligible for a refund, but you can change the ticket to a 2022 ticket.

What if I want to change the booked accommodation through the EXIT Trip tourist service?
The reservation can be changed depending on the possibilities and availability for a specific service. For all changes of accommodation booked through EXIT Trip tourist service, please contact [email protected]. Their customer service will do its best to meet your needs.

I have booked my accommodation and/or travel privately, but need to change it, what should I do?
Unfortunately, this is out of our reach, but we advise you to get in touch with the company/hotel where you made your reservations and see what your options are.

If I bought a festival package (EXIT ticket + accommodation) last year, can I use my EXIT ticket this year and refund or exchange the booked accommodation through the EXIT Trip tourist service?
The good news is that you don’t have to do anything to be a part of this year’s festival. All packages are automatically valid for this year’s festival. For all changes of accommodation booked through EXIT Trip tourist service, please contact [email protected]. Their customer service will do its best to meet your needs.

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